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Shania Smith

Front of House

I am a professional, diligent and highly competent individual with experience of providing excellent customer service within a wide range of sectors. Able to build relationships easily with customers and colleagues alike; whilst always using a polite, friendly and energetic manner.

I’m a very capable person who is willing to learn new skills and methods when working. I’m confident; I have a diplomatic nature, curious and investigative mind and a perfectionist.

I possess excellent customer service, strong interpersonal, time-management and attention to detail skills. I am currently looking for positions in Travel and Tourism.



Specialist Sector

Professional Experience

Receptionist @ DABD (Disablement of Barking & Dagenham)
Feb 2017 — Feb 2018
• Meeting and greeting clients ensuring that all visitors sign in and out
• Dealing with all incoming and outgoing mail
• Promoting services and informing clients of services and resources available to them
• Completing basic admin tasks including, photocopying, scanning, drafting emails and filing
• Providing cover at Reception front desk
• Switch-board experience
Admin Assistant @ Stone Soup Consultancy LTD
Jan 2017 — Current
• Coordinating weekly Job club for program participants
• Supporting clients to apply for jobs
• Managing diaries for the Employment and Skills Manager and advisors
• Updating the database of client progressions
• Updating job board
• Meeting and greeting clients dealing with all enquiries
• General administrative tasks

Contact Shania

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